When will a refund check be mailed (if applicable)?
A refund check will be mailed 10 days after the status of the Billing Account reflects paid in full or cancelled.
When will payment be posted to the Billing Account?
Payments made online are posted immediately. Please allow 24 hours for the payment to be reflected in the account details on the billing page.
Can payment be applied to one insurance policy in the billing account?
Yes, to make a payment on only one policy, click on Pay on Specific Policy during the online payment process.
Can payments be automatically withdrawn from a checking or savings account?
Yes, with Electronic Funds Transfer (EFT), payments can be automatically withdrawn from a checking or savings account.
Can payments be automatically withdrawn from a checking or savings account?
Yes, with EFT (Electronic Funds Transfer), payments can be automatically withdrawn from a checking or savings account.
Can I change my EFT withdrawal date?
We allow you to choose between two (2) withdrawal dates per month to best service your needs, the 5th or the 20th. We limit these two dates to provide efficiencies for our own processing.
Can I apply my EFT payment to a specific policy when I have more than one policy in this program?
This program can only facilitate an “account” payment schedule. Therefore, your EFT withdrawal will apply proportionately to all policies in your MMG Insurance Company Portfolio.
With EFT, what happens if there are insufficient funds in the checking or savings account to cover the withdrawal amount?
If there are insufficient funds available on the first attempt to withdraw funds from the account, MMG’s bank will automatically make a second attempt. If on the second try there are still insufficient funds to cover the withdrawal amount, the policyholder will receive a Notice of Cancellation for Nonpayment with the minimum amount due to be paid prior to the cancellation effective date.
How soon should a policyholder notify their Agent or MMG Insurance if they want to change their payment plan on renewal?
MMG typically renews a policy 45 days in advance of the policy expiration date. Therefore, a policyholder should notify MMG Insurance or their Independent Agent 60 days prior to the policy renewal date to ensure the change in payment plan is made.
If a change is made to the policy in the middle of a billing cycle, should payment be made on the invoice that is received that month?
Yes. Even if a change has recently been made to the policy, payment of at least the minimum amount on the most recent bill received should be made. Any adjustments to the Billing Account, either additional bill charges or credits, will be reflected in subsequent bills.